What changes will be made to the "Request for Quotes" experience on wer liefert was (wlw)?
We will be integrating the “Request for Quotes” feature into “Messages” so that all the requests that buyers have sent to you are in one place, making it easier for you to view and respond to their requests.
What are the reasons for these changes?
Many users have expressed the wish to be able to manage requests on wer liefert was (wlw) more easily. We've made this change to respond to what you've asked for and to improve the experience of using wer liefert was (wlw).
Where can I view my requests in the future?
In the future, you will be able to view and reply to all enquiries you receive, whether they are direct messages or requests for quotes, in the “Messages” section. You will also be able to filter between different types of requests for a better overview.
What happens to the old requests I have already received?
For a few weeks you will still be able to access the "Request for Quote" section as normal and view your old requests.
Do I need a user account to access the “Messages” section?
Yes, you need a user account to be able to access your messages, view the requests you receive and reply to them.
If I already have a user account, do I have to create a new one to be able to access future requests?
No, you can simply access the "Messages" section via your existing account.
How can I log in to access the "Messages" section?
Navigate to the login page via the homepage www.wlw.de and enter your e-mail address and password. Once you have clicked on “Login”, you can access the “Messages” section by clicking on "Messages".
How do I gain access to requests received if I do not yet have my own user account?
Here you can create login credentials for your company profile. Once you have registered, you can navigate to the "Messages" section with just a few clicks.
What will happen to the old “Requests for Quote” section?
The “Requests for Quote” section will be available for a few more weeks. We will inform you of the closure in good time.
How can I get support if I have a question or a problem?
Our customer service team will be happy to help you by phone on +49 (0)40 2 54 40-0 or by e-mail: kundenservice@visable.com.
What can we do for you?
We are looking forward to a personal conversation.
Mon-Thu from 8.30 a.m. to 4 p.m.
Fri from 8.30 a.m. to 3.30 p.m.
