My contract

First of all, you do not have to do anything! 
The decision to reduce VAT for six months is still very recent. We are already working on an automated solution to keep your administrative workload as low as possible and ensure that invoices are issued correctly during this period.

All information remains and can be used just as it was before. Your contract will remain unchanged.

A monthly payment can be made with Visable if your company’s head office is in Germany or Austria. The prerequisite is a SEPA direct debit mandate being issued. Do you have detailed queries about the SEPA mandate? Then please contact our Customer Service team at info@visable.com. 

Invoicing takes place after acceptance of your order. Payments are due upon receipt of invoice immediately and in advance without deductions. Do you have detailed queries regarding invoices? Then please contact our Customer Service team at info@visable.com. 

We send our invoices electronically or by post. If an invoice is lost, you can request a copy of our invoice at any time. Just send us an email with the customer number and the number of the missing invoice to info@visable.com and we will send it to you again. 

All orders at Visable are standing orders, which automatically renew themselves as long as they have not been terminated in writing within the defined period (here in detail) at the end of the term or of an extension period. For the respective terms of notice, please refer to your contract documents or our terms and conditions. 

The monthly MyStats (statistics) can be viewed in your dashboard at any time. Here you can view the analysis via the "Your statistics” menu item. If you do not have access to your dashboard yet, we can easily set it up for you. Please inform us as to which email address you want to have access with. If you have any questions, feel free to contact our Customer Service team at info@visable.com anytime. 

Unfortunately, orders cannot be cancelled. If you have any questions, please contact our Customer Service team at info@visable.com. 

Unfortunately, orders cannot be changed once submitted. If you have any questions, please contact your Visable Consultant or our Customer Service team at info@visable.com. 

You can find our terms and conditions under the following link: https://www.visable.com/de_de/agb.