Customer Success Manager (m/f/x)
- Sales & Marketing
- France
- Paris
As a Customer Success Manager (m/f/d), you are responsible for our B2B customers throughout the customer lifecycle. Your role also involves positioning Visable and our digital platforms wlw and europages optimally with our B2B customers to enable and engage them in using our products. You collect feedback and insights, sharing them with internal departments to support the development of customer-focused strategies and the improvement of new features.
Shape the future of B2B with us
- You embody customer orientation and possess a high level of service awareness. Your contribution extends to building a global professional services organization that supports customers from onboarding through the customer lifecycle (CLC)
- You are responsible for ensuring customer satisfaction throughout the customer lifecycle
- Utilize data effectively to drive the successful adoption and retention of your customers
- Act as the voice of the customer and help translate their needs into product requirements
- Collaborate with the Leadership Team to validate that our service meets our customers' needs and requirements
- Challenge the status quo and seek opportunities for innovation within the Customer Success processes and structures
- You are a networker and stay informed about current events in the company, including direct stakeholders, product management, and operations
- You have experience using and creating CS Playbooks. Together with your team, you develop playbooks as a central knowledge database, encompassing both product and process information
What we offer
- The opportunity to actively shape the future of the online B2B business and build an European champion
- You can expect an established traditional company with the advantages of a dynamic start-up culture: flat hierarchies, relaxed, informal atmosphere and a great team spirit
- An agile and supportive environment where success is always a team effort
- Optimal work-life balance with 30 vacation days (plus Christmas Eve & New Year's Eve) and flexible working hours
- We believe in the best of both worlds: flexibility and collaboration. Thus, you'll enjoy the benefits of working from home while also experiencing the team spirit in our offices at least once a week and eight days a month
- We promote your professional and personal skills with individual training opportunities (e.g. Visable Online-Academy & Trainings), regular feedback discussions and team-building measures
- Take advantage of our “Workation” offer and work where others spend their holiday
This is how you can impress us
- You have practical experience in a customer-oriented environment, such as customer success, account management, or similar roles in a subscription software company
- Strong prioritization and execution capabilities, driven by customer needs, business impact, and expansion potential
- You work in a structured manner and can prioritize tasks correctly
- You can design excellent service and support delivery models that align with current customer segments and deliver customer value
- Experience with CRM tools to manage customer interactions, track customer data, and provide personalized support
- An open personality combined with excellent communication skills, persuasiveness, and determination
- You are comfortable in a fast-growing and changing environment, quickly adapting to challenges while maintaining a positive attitude
- You have a very good command of spoken and written Italian and English, ideally also with proficiency in Turkish or French
We live and love diversity! That's why we signed the „Diversity Charter“ to promote equal opportunities and diversity in all its components. By signing the Diversity Charter we guarantee that all qualified applicants are considered for employment without regard to age, ethnicity, religion, sexual orientation gender identity or physical abilities. A culture of respectful interaction is deeply rooted in our corporate values and therefore we want every employee to feel included, accepted and valued. With over 50 different nationalities and more than 20 spoken languages among Visable’s workforce, we can already be proud of being a culturally varied and truly international company.
You can find more information about Visable here.
