Support: Visable

What is Visable?

As a digital full-service provider, Visable is an indispensable partner in B2B: We operate our own B2B platforms EUROPAGES and wlw ("Wer liefert was”), and we also provide various online marketing services. This portfolio gives SMEs digital access to all B2B purchasers and global markets.

Why was the Visable brand introduced?

To combine the strengths of our B2B platforms EUROPAGES and wlw ("Wer liefert was") with our offers for your online marketing, we brought them in under the shared name ‘Visable’. Visable's goal is to make you and your website as visible as possible online everywhere. In addition to search engine advertising and retargeting, you can continue to reach 3.7 million B2B purchasers per month via our two B2B platforms.

What advantage do I get, as a customer, from the name change?

With Visable as a new brand umbrella, over the long term you will gain more opportunities in digital B2B sales: As part of our realignment, we are driving forward the expansion of our platforms and online marketing services, which will allow us to offer you even more support for your online presence.

Are there any changes in my contract?

No. Legally speaking, this is just a renaming of the company. Your previous contract will remain in force. In terms of the contractually relevant terms and content, nothing will change.

Is there any change to the invoice and my payment? Is there a new bank account?

No. Your invoice will not change. Our bank details and all payment options will stay as they are. Only the ‘invoicer’ and the payee change: "EUROPAGES SA" will become "Visable GmbH".

Will I still get my MyStats, and will anything there change?

Your overview remains: You can rely on us to continue providing your monthly MyStats with all the statistics.

Has EUROPAGES been sold?

No. Legally speaking, this is just a renaming of the company. EUROPAGES and wlw ("Wer liefert was") remain on the market as independent products, under the brand umbrella Visable.

Will I get a new contact?

No, your trusted contact will remain in the sales team. The telephone number for our Customer Support team will change however: You can contact us on Tel. +33 (0)141164900, Mondays to Thursdays from 8.30am to 5pm and Fridays from 8.30am to 3.30pm. Our email address will be info@visable.com.

Will my contact information for customer service change?

The telephone number for our customer support team will change: You can contact us on Tel. +33 (0)141164900, Mondays to Thursdays from 8.30am to 5pm and Fridays from 8.30am to 3.30pm. Our email address will be info@visable.com.

Where can I find information about my contract in the future?

If you have any questions about your contract, our Customer Support team will be happy to help you. You will be able to contact them over the phone at +33 (0)141164900 or at our new email address at info@visable.com.

How will I benefit from another company profile on wlw ("Wer liefert was")?

Through a company profile on wlw you can reach even more companies in Germany, Austria and Switzerland – and can be found by a total of 3.7 million unique users per month. What this specifically means for your company, what makes sense for your needs and how we can do it, is best discussed in a one-to-one chat with one of our experts, who will be pleased to contact you.

Do I now have a special right of termination?

No. There is no special right of termination due to the new brand name, since the renaming does not change any contractually relevant content or modalities.

How will B2B purchasers find me in future?

Nothing concerning the discoverability of your company has changed: As always, B2B purchasers searching for products and services come straight to your EUROPAGES or wlw ("Wer liefert was") company profile.

Will my contract continue to be extended automatically?

Yes. Nothing changes in terms of your contract-relevant modalities and content, as legally it is only a matter of renaming the company.

Does anything change in the company profiles on EUROPAGES and wlw ("Wer liefert was")?

No. When it comes to the content and findability of your company profiles on EUROPAGES and wlw, nothing changes. If you wish to expand your booked service package – for example, by adding another company profile at wlw or additional online marketing services – our experts will be pleased to discuss with you in person the what, how and when.

How will I access my dashboard in the future?

Exactly as before. Nothing changes on your dashboard for editing the company profile. In addition to your usual login via www.europages.com, Visable gives you another way to get to your login area: Via the login button on www.visable.com we will forward you directly to the registration area of EUROPAGES. Your personal login details will remain just as they are, of course.

Will my booked online marketing services remain unchanged?

What you have booked will remain in place. A new name will not change that! If you also want to extend your booked service package, our experts will be pleased to discuss the what, how and when with you in person.

What happened to my personal data? Has it been shared?

No. We deal responsibly with personal data: Your data will not be passed on to third parties, neither in connection with our new brand umbrella Visable nor for any other reasons.

Will the look of visable.com also change for B2B purchasers?

No. visable.com is specifically designed for companies that offer (or want to offer) their products and services in digital B2B distribution: through our marketplaces and/or with the support of our online marketing services. B2B purchasers are guided directly to your company profile at EUROPAGES / wlw ("Wer liefert was") or your company website.

Visable

You have been redirected to Visable.